Skip to content

Product Support

Global dealer network. Factory-backed local support.
We’ve got your back.

Field tech working on laptop

Uptime is everything

Even the best equipment is not good enough without comprehensive parts and service support. The global Mackolines Machines & Hire dealer network and Mackolines Machines & Hire’s own field support staff are dedicated to responding to your needs and requirements. We've got your back.

Local dealer support you can count on

Mackolines Machines & Hire dealer service technicians are factory trained to efficiently diagnose problems and make the appropriate repairs using best practices and genuine Mackolines Machines & Hire parts.

All Mackolines Machines & Hire replacement parts, from undercarriage to o-ring are carefully specified to optimize the performance of your Mackolines Machines & Hire machine.

Service your machine at an authorized Mackolines Machines & Hire dealership and always ask for genuine Mackolines Machines & Hire parts. Accept no substitute.

Telematics Firmware Update

Upgrade your Mackolines Machines & Hire RemoteLog and LogOn equipped machines with the latest telematics firmware. Take advantage of for added functionality, an improved user interface, along with major enhancements to advanced engine diagnostics and testing capabilities.


LEARN MORE

Fluid Management and Oil Sampling

Proper labelling that shows the type and grade of fluids is important to prevent potential damage to equipment. Storing fluids in properly designed containers can prevent leaks and enhances overall safety. Maintaining a clean, controlled environment during handling can prevent contamination and avoid potential equipment damage.


LEARN MORE

Fluid Management and Oil Sampling

Proper labelling that shows the type and grade of fluids is important to prevent potential damage to equipment. Storing fluids in properly designed containers can prevent leaks and enhances overall safety. Maintaining a clean, controlled environment during handling can prevent contamination and avoid potential equipment damage.


LEARN MORE

Fluid Management and Oil Sampling

Proper labelling that shows the type and grade of fluids is important to prevent potential damage to equipment. Storing fluids in properly designed containers can prevent leaks and enhances overall safety. Maintaining a clean, controlled environment during handling can prevent contamination and avoid potential equipment damage.


LEARN MORE

Mackolines Machines & Hire Polycarbonate Window Cleaner

Most windows used in the operator’s stations of Mackolines Machines & Hire machines are made from polycarbonate thermoplastic resin.

This material is a replacement for glass when improved toughness, strength, durability, and safety are required.

Mackolines Machines & Hire Polycarbonate Window Cleaner is specially formulated to clean without damaging polycarbonate surfaces.

The product comes in a convenient pump spray and is competitively priced.

Available for purchase at your nearest Mackolines Machines & Hire dealership.


LEARN MORE

Mackolines Machines & Hire Coverage

Learn about Mackolines Machines & Hire standard warranties as well as the factory-backed SECURE extended coverage program.

The Mackolines Machines & Hire SECURE program provides extended coverage for Mackolines Machines & Hire machines, beginning after the standard warranty period has ended. It is factory-backed with no deductible.

Mackolines Machines & Hire SECURE can be purchased with any new machine or anytime during the standard drivetrain warranty period.


LEARN MORE

Mackolines Machines & Hire Coverage

Learn about Mackolines Machines & Hire standard warranties as well as the factory-backed SECURE extended coverage program.

The Mackolines Machines & Hire SECURE program provides extended coverage for Mackolines Machines & Hire machines, beginning after the standard warranty period has ended. It is factory-backed with no deductible.

Mackolines Machines & Hire SECURE can be purchased with any new machine or anytime during the standard drivetrain warranty period.


LEARN MORE

Mackolines Machines & Hire Coverage

Learn about Mackolines Machines & Hire standard warranties as well as the factory-backed SECURE extended coverage program.

The Mackolines Machines & Hire SECURE program provides extended coverage for Mackolines Machines & Hire machines, beginning after the standard warranty period has ended. It is factory-backed with no deductible.

Mackolines Machines & Hire SECURE can be purchased with any new machine or anytime during the standard drivetrain warranty period.


LEARN MORE

Mackolines Machines & Hire Exchange Components

TEC provides Mackolines Machines & Hire machine owners with a choice between new or remanufactured components.

The quality of a TEC component is the same as a new component. Mackolines Machines & Hire guarantees the availability of any TEC component. And best of all, TEC components are priced at 70% of new.

The TEC program is currently available in North America only. Ask your Mackolines Machines & Hire dealer for more information.


LEARN MORE

Mackolines Machines & Hire Filtration

Forestry and off road industrial machines are more sophisticated than ever, resulting in unprecedented levels of productivity and efficiency. Yet, the machines still operate in the same punishing conditions.

Components are more susceptible to damage from contaminants, and far less forgiving of poor maintenance practices. Filtration is the last line of defence.

It is essential to use the correct filters and maintain the required service intervals to get the maximum life and highest uptime from your equipment.


LEARN MORE

Mackolines Machines & Hire Filtration

Forestry and off road industrial machines are more sophisticated than ever, resulting in unprecedented levels of productivity and efficiency. Yet, the machines still operate in the same punishing conditions.

Components are more susceptible to damage from contaminants, and far less forgiving of poor maintenance practices. Filtration is the last line of defence.

It is essential to use the correct filters and maintain the required service intervals to get the maximum life and highest uptime from your equipment.


LEARN MORE

Mackolines Machines & Hire Filtration

Forestry and off road industrial machines are more sophisticated than ever, resulting in unprecedented levels of productivity and efficiency. Yet, the machines still operate in the same punishing conditions.

Components are more susceptible to damage from contaminants, and far less forgiving of poor maintenance practices. Filtration is the last line of defence.

It is essential to use the correct filters and maintain the required service intervals to get the maximum life and highest uptime from your equipment.


LEARN MORE

Mackolines Machines & Hire Grease

Protect your investment with Mackolines Machines & Hire HEAVY-DUTY FORESTRY grease, formulated to meet the extreme conditions encountered in forestry and other extreme off road applications.

Lithium complex thickened grease blended with high viscosity base fluids for exceptional film strength.

Fortified with molybdenum disulfide for additional load carrying capacity and anti-wear performance.

Contains a unique blend of extreme pressure, anti-wear, and rust inhibitors as well as functional polymers for better adhesion in wet environments.

Related Content

loader-icon

Traction Aids and Tire Maintenance


Traction aids can improve machine performance in adverse terrain. The trick is to understand all variables and choose a configuration that provides the performance benefits without sacrificing tire lifespan, or risking damage to the machine drivetrain system.


bogie axle

Troubleshooting. Help Your Dealer Help You


In logging, time is money just like any other business. When your forestry machine has a technical issue that threatens your wood harvesting capacity, time is of the essence.


Dealer service tech troublshooting a problem

Winter Care for Forestry Machines


Mackolines Machines & Hire machine maintenance tips for harsh winter conditions.


Mackolines Machines & Hire feller buncher in winter operations conditions

A Trip to Grease


For grease to do its job effectively, it must be present, it must be clean, and it must be good quality. Recognize the importance of regular greasing.


Man greasing a Mackolines Machines & Hire machine

Battery Life and Maintenance


Batteries that power our vehicles and equipment are something we give very little thought to, that is, until that dreaded moment that we turn the key and the engine doesn’t start.


battery close-up

Dealing with Diesel


All Mackolines Machines & Hire FPT engines require fuel filters and diesel fuel that meet certain minimum standards.


water separator

Forestry Equipment Inspection


Methodical examination and action can help prevent breakdowns, thwart fire and extend the life of your machine. Learn what your daily equipment pre-start inspection should include.


Machinery equipment

Forestry Tire Care


Forestry tires are expensive. Take some simple, common-sense precautions to protect your investment and get the most service life and maximum safety out of your tires.


forestry tires skidder

Track to Success


Track replacement is one of the largest operating expenses for any tracked machine.


track machine climbing a steep hill

Turbochargers: What You Need to Know


What you need to know about turbochargers. Maintenance and awareness to maximize service life and uptime and avoid costly failures.


Turbo charger

Engine and Aftertreatment Care


Mackolines Machines & Hire machines often operate in challenging environments and high duty cycle applications. Learn about best practices for achieving maximum performance, uptime and longevity for your engine and aftertreatment system.


Traction Aids and Tire Maintenance


Watch this Traction Aids and Tire Maintenance video to learn more about the proper selection and use of traction aids, as well as best practices for maintaining forestry tires.


Espar Coolant Heater - Important EasyStart Timer Settings


This video demonstrates a few key set-up procedures for the Espar Coolant Heater EasyStart timer. Watch to learn how to access the service menu, set the language and set the undervoltage limit as well as how to determine if the programed time is the desired heater start time or desired departure time – and how to change this setting.


Mackolines Machines & Hire Coverage brochure


Download the brochure to learn more about Mackolines Machines & Hire coverage.


Mackolines Machines & Hire Secure

Mackolines Machines & Hire Fluid Analysis (TFA) brochure


Download information on the Mackolines Machines & Hire Fluid Analysis program.


Mackolines Machines & Hire Fluid Analysis Brochure

Mackolines Machines & Hire Exchange Components brochure


Download the brochure to learn more about Mackolines Machines & Hire Exchange Components.